Support and feedback

Contact the developer

Support email: msfc136@163.com. Please include the app name “CreateBox”, Android version, steps to reproduce the issue, and only necessary error screenshots. Do not send original private videos, identity documents, passwords, or API keys by email.

Delete in-app data

• Delete a specific video, image or document copy from the Works screen.
• Clear CreateBox storage data in Android system settings.
• Uninstalling removes the app-private directory; files already exported to the system media library are not affected.

CreateBox currently has no account system, so it has no cloud account to delete. For data handled by iFlytek, also consult the rights-request channel listed in its privacy policy.

On-device processing

Batch image compression, video compression, A/B creative video versions and image-to-PDF all happen on-device. Full images and full videos are not uploaded to CreateBox servers. AI video dubbing is the exception: extracted audio or reviewed text is sent to iFlytek only after you actively consent and use that feature.

Copyright and voice-rights reports

If you believe content processed through CreateBox infringes your copyright, likeness, voice, or other rights, use “Rights report” in the email subject and provide information necessary to identify the relevant content and establish ownership.